Refund & Return Policy

Last updated: July 2026

We want you to be happy with your UNEX order. Please read our return and refund terms below.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 3 days of receiving your order via WhatsApp with your order details and a photo/video of the issue. We'll arrange a replacement or refund depending on stock availability.

Wrong Item Received

If you received the wrong item, let us know within 3 days and we'll arrange a free exchange for the correct product.

Order Cancellation

Orders can be cancelled free of charge any time before they are dispatched. Once an order has been handed to our courier partner, it can no longer be cancelled, but our Return Policy above still applies if there's an issue with the item.

Non-Returnable Cases

Change of mind after the order has been dispatched.
Items damaged due to misuse after delivery.
Requests made after the 3-day window.

Refund Method

Approved refunds for online (card) payments are returned to your original payment method through our payment provider. Cash on Delivery refunds are handled directly with you via bank transfer or replacement, as agreed.

How to Request a Return/Refund/Cancellation

Message us on WhatsApp: 071 444 5888, with your order ID, product name, and the issue. We'll guide you through the next steps.